Frequently Asked Questions

The following information will assist you, before you make your booking as well as before you arrive at your accommodation.

  • Where do I collect keys from?

    You can collect the keys for your holiday house from our reception desk located within the Vintage Realty building on Vintage Drive, Pokolbin. When you enter The Vintage Estate, follow this road until you come to a roundabout where you will find the office building located on the right-hand side. If you turn right at the roundabout you will be able to turn into the carpark behind us.

  • Can I have an early check-in/late check-out?

    Check-in is guaranteed from 2:00pm and check out is at 10:00am. We can advise closer to the check-in date if other times are available for check-in/out, depending on other bookings and scheduled cleaning. If you would like to contact us a few days before your arrival, we will be able to confirm a time for you.

  • Do I need to make a deposit?

    Yes. 50% of the total tariff is due within 48hrs of making your booking. If no payment is received then the booking will be cancelled.

  • When is the final payment due?

    The final payment is due 14 days prior to your arrival date. Payments will not be accepted on arrival.

  • What do I need to bring?

    All linen and cutlery/crockery/cooking equipment is provided at your holiday house. You will need to bring your own food and items such as cooking oil, condiments, foil, cling wrap. As the houses are all individually owned, they may have some of these items but others may not, so it is best to bring it with you to be sure your stay is as smooth as possible. Similarly, some owners may have a coffee pod machine and supply a start up selection for you and others may just have the machine for you to bring your own pods. Some houses may not even have a coffee machine, so they will have sachets of instant coffee for you. If you need to know if a house has a specific item, please contact us directly.

  • Is there a shuttle bus?

    The Vintage does not have its own shuttle bus, however there are several companies that you can pay to use to get around the vineyards and local area. Some of these include The Hunter Hopper which is a hop on/hop off bus that has designated stops/times to several popular local attractions and wineries. Vineyard Shuttles is a private company that you can hire for wine tours or transfers. There are also taxi cabs available that are located at Cessnock (approx. 15 mins away). For more options, check out the ‘Tours & Transfers’ page here.

  • Are pets allowed at the houses?

    We do have a limited number of pet friendly properties available which will allow for up to 2 dogs to be kept outside at an additional cost. To ensure the properties are maintained to the highest standard, please note that dogs are NOT allowed inside the house (unless it is stated in the property description) and must be confined within the fenced areas provided at the property. Additional cleaning costs will be incurred for failure to adhere to these rules or any damage done to the property. Due to Council restrictions, cats and birds are not permitted within The Vintage.